MOSAIC was built by people who have run service centers for twenty years. It replaces the paper folder, the spreadsheet and the photo on someone’s phone with a single operational record your whole team works from — in Arabic and English, from the counter to the workshop to the regional store.
None of this appears as a line in a budget. All of it is paid for, every week, in hours and in trust.
The intake sheet is in a folder, the fault photo is on a technician’s phone, the quotation is in a spreadsheet. When the customer calls, nobody can see the whole story in under five minutes.
Stock is counted in a workbook that was right on Sunday. Two jobs are waiting for the same compressor, and the second customer finds out on delivery day.
The repair was done, the part was replaced, and the claim to the manufacturer sits for weeks because the report, the photos and the serial are in three places.
A shared drive gives the counter clerk the same view as the owner. Access is either total or absent, and the audit trail is whoever remembers.
Receipt, inspection, photos, parts, reports and delivery sit on the device itself, with the end customer and the referring brand attached. The file is complete the moment anyone asks for it.
Spare parts are reserved against a specific device and work order, and stock moves only through sealed vouchers — receipt, issue, transfer. The shelf count is the system count.
Receipt and delivery reports are numbered, sealed electronically and tied to the customer and intermediary. A warranty claim leaves the same day with its evidence.
Badges give each person exactly the screens and actions their role needs. Every change is logged with who, when, and the value before and after.
Every field is bilingual at the root. Right-to-left is designed in, not patched on. Documents print correctly in both directions.
Most systems ship a fixed idea of how a service center works and ask you to adapt. MOSAIC ships the mechanisms and leaves the design to you: processes, approval paths, asset structure, cost rules and pricing policies are all configuration, changed by your administrator without a developer.
Job types, statuses, document numbering and the fields on each screen are defined by your organization, not by us. Two centers can run very different operations on the same platform.
Who approves a quotation above a threshold, who releases a part, who may seal a report: each path is designed as steps and conditions, and every run is followed step by step.
Devices sit under customers' systems and sites in the hierarchy you choose, with the attributes you need per device type, and lenses that give each role its own view of the same registry.
Parts, labour, logistics and contract allowances are costed by rules you set per job type or customer, so margin is visible before a quotation leaves the center.
List prices, customer-specific terms, intermediary rates and warranty billing are policies in the platform, applied automatically and changed in one place when the market changes.
Your data is yours: export at any time, read access to the platform's interface on Professional and full access on Enterprise, and sharing of records with partner organizations under both parties' approval.
Not a general business suite with a maintenance module bolted on. Each area below is a working screen in the current release.
From quotation request to proforma, order, delivery and invoice, with currencies and payment methods handled properly.
A registry of customer devices with serials, ownership, actions, photos and sealed receipt and delivery reports.
Multi-store inventory with reservations, kits, sealed stock vouchers and stock-count records.
Service contracts, operation plans and KPI definitions, plans and reports for management review.
Designed approval paths with runs you can follow, tasks assigned to people, and an inbox that keeps work moving.
Customers, suppliers and carriers as real parties; staff with badges; controlled sharing between organizations.
MOSAIC comes out of two decades of running maintenance and service operations — authorized service for international manufacturers, government maintenance contracts, and workshops that had to work in Arabic and English at the same time. The team has worked with American, European and Gulf customers and built the platform to the standard all three expect.
Global tools charge per user. MOSAIC is priced per organization with users included, so adding a technician never means a budget conversation.
5 users · 100 devices · 2 GB. Every module, no time limit, once per organization.
Start free10 users · 1,000 devices · 25 GB. For a single-location service center.
Start free30 users · 10,000 devices · 100 GB. Priority support, read API. For multi-branch centers.
Start freeNo caps, account manager and service-level agreement, data migration included. For large and government organizations.
PricingPrices exclude VAT. Annual billing equals ten months. Extra user $11 / month, extra 50 GB $13 / month. If a plan ends, your workspace becomes read-only and your data stays intact — no deletion, no late fees. Full pricing and terms →
Efficiency is usually sold on the promise of replacing effort. In plants and service centers its real effect is narrower and deeper.
Read the article →The tools that got a workshop to its first hundred devices are the same tools that quietly cap it there.
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Read the article →We open a free workspace pre-loaded with sample devices, parts and reports, so you judge the platform on real work, not on slides.